Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product.
We advise you to keep the product in consistent, stable conditions to minimise the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to heat sources such as a radiator or oven will go a long way to ensuring the longevity of the product. We suggest not placing your timber item in direct sunlight either. In dry centrally heated houses it will expand and contract and may cause splits and warping to the timber especially on the tops of tables. Also using coasters for hot food/drink will avoid not only stains but prevent the material from damaging due to liquid and heat.
Try to avoid strong cleaning products on the surface- if you wish to clean with a strong detergent then we advise diluting before use.
Finally, we always love to see how our clients use our products, so feel free to send us some photos to firstname.lastname@example.org or share on social media - don’t forget to tag us as @southplanks.
The South Planks Team.